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Frequently Asked Questions
Everything you need to know about the product and billing
Subscription and Packages
Payment and fees
Sending/Receiving messages
Procedures
Features
Security
Can I change my Messendly subscription anytime?
How does our referral program work?
Does Messendly offer a free trial period for its services?
What is Messendly’s Refund Policy?
How to delete my account?
How does Messendly make subscription renewals a breeze?
Is there a limit on the number of messages I can send with my Messendly subscription?
Are there any discounts available for long-term subscriptions on Messendly?
Upgrading or Downgrading with Messendly - What to Expect in Charges?
Subscription and Packages
Can I change my Messendly subscription anytime?
How does our referral program work?
Does Messendly offer a free trial period for its services?
What is Messendly’s Refund Policy?
How to delete my account?
How does Messendly make subscription renewals a breeze?
Is there a limit on the number of messages I can send with my Messendly subscription?
Are there any discounts available for long-term subscriptions on Messendly?
Upgrading or Downgrading with Messendly - What to Expect in Charges?
Payment and fees
Can I change my payment method on Messendly?
How often is the subscription fee charged on Messendly?
Are there any additional fees beyond the subscription cost on Messendly?
Who is Stripe and how does it relate to our payments?
What forms of payment does Messendly accept?
Sending/Receiving messages
Why am I not receiving newsletters and system messages from Messendly?
Procedures
Who is an Emergency Contact and what is their role?
Can I update or change my emergency contacts over time?
How many emergency contacts can I designate?
What steps does the emergency contact need to take to access my account?
How can you set someone as your emergency contact on Messendly?
What information is shared with emergency contacts?
How does Messendly know if someone has passed away?
Features
What can I store in the Messendly Digital Vault?
Can I make visual timelines for my milestones with Messendly?
Can I customize the habit categories to align with my personal goals in the Habit Tracker?
What happens if I want to reschedule a video on the Video Planner feature?
How can I send messages using the Video Planner?
Can I send one message to multiple recipients on Messendly?
How will my legacy be shared with my loved ones?
Security
What happens to my data in the event of a security breach at Messendly?
What security measures does Messendly have in place to protect my personal information?